Thursday, July 14, 2011

Check the box, Wait; No, Sign Here; Wait, No, Initial Here that You Checked The Box

The place I work is a smaller part of a larger company, separate; but equal. So we piggyback onto their insurance for greater bargaining power. In an effort to cut health insurance costs, they are checking to make sure the people who are using their insurance really deserve to be using their insurance. Completely understandable. I am one of those people, so I received the paperwork to fill out concerning F’s eligibility. There are several choices of documentation you can supply in order to verify that you are married or living together (i.e. living in sin) (totally did that.). The very first choice given is a copy of your Federal Tax Return. How much easier do you want it? Tax season just ended a few months ago, so this paper work should be extremely easy to locate, right? Right.

You can also supply a combination of various other documents. Like your marriage license and a mortgage statement with both your names on it. Or your marriage license and some bill with both your names on it. These last few choices would not work for us because both our names are not on any bills (who does this?) and we each have our own mortgage (my house, his “our” house). So you can see why I opted for the ease of the tax return. Of course this is proving to be a bit trickier because we filed electronically and they want the electronic tax filing number thingie which I am having trouble locating, but that isn’t the reason I’m writing this. I got the paperwork the last week of June with a deadline of August 13th. An entire MONTH to hunt up and mail your tax return. Simple, right? Apparently for the highly educated people in the company this is proving to be too stressful and too tight of a time constraint. Something I gathered from the e-mail the H.R. department just sent out.

Seriously people, an entire month isn’t enough time??? Unbelievable.

Dear [Employees],

We have received numerous concerns and questions regarding the time-line of the dependent eligibility verification project, listening and understanding your concerns we have made the decision to extend the deadline to submit documents until Friday, September 15, 2011. Your documents must be postmarked or received by [Random Consultant Firm] by Friday September 15, 2011.

As discussed in our earlier announcement, this verification is a part of our ongoing effort to control health care costs by ensuring that only eligible dependents are covered under our medical plans. [Random Consultant Firm], an independent firm, has been authorized to obtain your documentation.

By now, you should have received your initial packet containing detailed instructions. Also, we have been notified of long wait times when calling the Customer Service Call Center. [Random Consultant Firm] has acknowledged and is in the process of rectifying this problem. Please continue to communicate any problems that you are experiencing with the Customer Service Call Center to the [Employer] Benefits Office.

In addition, we have received concerns regarding the submission of your personal information to [Random Consultant Firm] please know that protecting your personal information is of grave importance to [Employer] and [Random Consultant Firm]. [Random Consultant Firm] has assured us that all documents provided during the dependent eligibility verification will be securely stored and protected through physical, electronic and procedural safeguards. In an effort to communicate the confidentiality safeguards that [Random Consultant Firm] has in place they have provided us with a frequently asked security questions document, which is posted on the benefits website, please click on the following click to access the document http://www.[redacted]/Forms/dependenteligibilityverificationfaqs.pdf

We understand the time and effort that it takes to locate the appropriate documentation (your just filed tax return) and we appreciate your cooperation with this verification project. Should you any questions regarding this process, please contact the Customer Service Call Center at (redacted) redacted.

Again, your documentation has to be postmarked or received by [Random Consultant Firm] by the extended due date of Friday, September 15, 2011.


Director of Benefit Programs

So now, TWO and HALF months to send this stuff in. I do have to say, I called the company about locating the e-file tax number and if it would be ok to send in the confirmation e-mails I got, THREE days ago and no one has gotten back to me. EVEN THOUGH their message says that if you leave a voice mail they will return your call by the end of business the next day. Again, that was THREE days ago. So this company? SUCKS. I am at the point now where I am going to send it in with a note saying, um, yeah, I called you guys for answers and no one called me back, so here ya go. DEAL.

I may be writing you later this fall to tell you F is no longer covered under my insurance, but at least I’ll feel like I made a point. Maybe.

***They just called me. Fricking ridiculous!!! I have to fill in his SS# even though, EVEN THOUGH it is on the Tax form, which she then tells me the first 5 digits should be blacked out. Um, then I need to supply it to you again anyway?
"Yes, so we know the information came from you."
I, what??? I did the taxes so that information came from me. Seriously, who puts these things into practice??? It makes no sense.*****

1 comment:

Lo said...

You poor dear soul.....are you looking for logic, convenience, common sense or consideration in this world we now live in?

Sigh. Good luck. Just remember the deadline is Sept. 15.